FAQ

How do I care for my purchases?

Please email us at Care@TheBarkerCollection.co.uk or simply visit our Linen Care section.

How do I contact you?
Please click here to send us a message or telephone us on 01202 291295.

I live overseas. Can I order from The Barker Collection?
Yes. Our eCommerce sites doesn’t currently support international business however we can deliver to wherever you are. But please be aware that bed sizes vary in different regions of the World so check our size guide to ensure our items will fit your bed. All our linen is made slightly larger to ensure that it lasts with shrinkage over the years and also to accommodate mattress covers etc.  Contact us at: Support@TheBarkerCollection.co.uk where we will manage your order as a priority.

Can I change my order?
Yes. You can change your order up to 30 days after your initial purchase or 14 days from the date of receipt of your order, whichever is the greater. In most cases, our orders are despatched on the day of order so contact us here to discuss your requirements. Items for exchange can only be accepted if they are returned unused and in the original packaging. Please return items with your receipt.  For more information please visit our Delivery & Returns page.

Can I cancel my order?
Yes. You can cancel your order up to 14 days after receipt of your purchase. Refunds will be issued using the same method used for the original purchase and will include delivery charges. Items can only be accepted if they are returned unused and in the original packaging. Please return items with your receipt.

What do I do if I’ve not received all of my order or if it is wrong?
We aim to get it right every time but should there be an error with your order we will rectify the situation as quickly as possible. Contact our Customer Service Team by e-mail or telephone:
e-mail:  Care@TheBarkerCollection.co.uk   Tel:  01202 291295

How long does it take to get a refund?
All refunds will be paid with receipt of the goods and within 30 days, or where applicable replacement goods will be despatched to you as soon as possible, with no further cost to you. For more information please refer to our delivery and returns page.

I have a problem ordering on your site. What do I do?
We have designed the site to ensure the ordering process is as simple as possible. However, should you encounter any problems please email us or call our Customer Care team who will be happy to assist you.

Email: Care@TheBarkerCollection.co.uk

Tel: 01202 291295

Payment Options

We use PayPal and SagePay which means we can accept all major debit cards and credit cards.  You do not need a PayPal account to transact with us and to pay using PayPal.

Contact details:

The Barker Collection
3 Dominion Road,
Bournemouth,
Dorset
BH11 8LH

 Tel: 01202 291295

Fax: 01202 290402
Email: Care@TheBarkerCollection.co.uk

Opening Hours :

Monday to Friday: 9am to 6pm